FAQs

 When can I expect my order to be delivered?

All of our shipments are sent out by courier and you should receive your order within an estimated 3-5 working days. You will receive tracking notification via text/email . Our courier does not deliver on Saturdays or Sundays so all orders containing chilled goods will be despatched Monday - Wednesday. *

*subject to change over bank holidays & Christmas 

ORDERS PLACED AFTER MIDDAY 17TH DECEMBER CANNOT BE GUARANTEED TO ARRIVE BEFORE CHRISTMAS.

I have a Farm Shop and would like to stock your products, do you sell to trade?

Of course we do!!! Our trade site is www.tenutamarmorelle.com and we supply Farm Shops, Food Hall, Delis and Restaurants throughout the country. Please visit the site and we'll be happy to help. Fill out the contact details and we will get back to you.

I am looking to order a product but it is out of stock.

While we try our best to ensure that all the products online are available all of the time there may be occasions when something is out of stock. Please get in touch and we can let you know when the product you are looking for is back in stock.

Can I order alcohol?

Alcohol can be purchased online, you are required to state your date of birth to ensure you are over 18. By agreeing to our Terms and Conditions, it is your responsibility to ensure that nobody under the age of 18 receives your order.

If there was a breakage can I have a refund?

We take every possible care to ensure that all the orders are packaged to avoid any damages during transport. Unfortunately there may be damages along the way. Please send us a photo of the damaged items within 48 hours of delivery and we will either refund or arrange replacements to be sent.

What does Bronze Drawn and Slow Dried mean?

When pasta is made it is extruded through a die which gives the pasta its shape. When the pasta is Bronze Drawn it does through a Bronze Die, which gives it a rough texture that really holds the sauce well. Slow Dried means that the pasta has been dried for a long time, depending on the shape this could be 48-72 hours. This makes the pasta much lighter than mass produced pasta which is blasted with heat to dry it very quickly and then cooled equally quickly making it harder to digest, leaving you feeling bloated...

Can your Cannelloni & Lasagna be cooked straightaway?

Both the Lasagna & Cannelloni need to be parboiled for approximately 5 minutes in boiling water, then taken out, cooled and then you can start preparing the dish to be finished in the oven. It is another step in your preparation but the end product is worth the extra effort!!!

Can I order a gift for a friend?

It is no problem to order for somebody else, providing they are over 18 in the case of alcohol, and we are more than happy to print off any notes you would like to include within the parcel. Please Contact Us for any specific requests and we'll do our very best to make your gift stand out!!!

Who writes the reviews on your site?

All of our reviews are written by verified customers who have purchased our products. We really appreciate all the feedback both good and suggestions to improve our service and products.

 

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